First time customer and I was very impressed! I called to make an appointment for a routine oil change/service on my 2020 1500 Duramax Silverado before we were to head back to Michigan, and you promptly got me in early the next morning. Service writer, Joey, was Excellent: friendly, courteous & professional, both in his demeanor & appearance. When he input my VIN, he found that there were 2 programming recalls on my vehicle and said they could take care of them while they had my truck. I was offered the shuttle sevice, but my wife had a car here, so I didn't need it. This was our second season here in the RGV and I've seen countless ads for automobile dealerships; I've also seen how much community presence is demonstrated by the folks at Bert Ogden, and you've done much to make us "Winter Texans" feel welcome. Glad to be a new customer, thank you!