Mr. Pete López and the people who work with him at the Bert Ogden Chevrolet in Mission were very pleasant and knowledgeable. They worked well as a team and made the process of buying a new vehicle painless. We were very pleased and impressed with their service.
I have gone to the dealership to get my 2018 Tahoe fixed twice in one week and about to take it a third time for the same problem that hasn't been fixed. All they could tell me was that in would have to keep bringing the vehicle in to keep getting it fixed.
We deeply regret to hear that this issue with your Tahoe has reoccurred. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (956) 242-0832. We look forward to hearing from you.
I hate that in order to get an oil change I need to make an appointment. I get there and the person I was supposed to ask for was out for lunch. Then I am being told that there are other 5 appointments that it should be a 2 hour wait. Which it is ridiculous to make an appointment if there are multiple appointments at the same time. I wait and after 2 hours go check the status of the car and am told that they will go out and check. Which I dont think he did and never came back to tell me the status. I go back after about 30 minutes to ask again and I see my car pulling up. I go to pay, and get my keys. I go to my car and find it ON. The mechanic left it on, not knowing if I was there waiting. I get home check my receipt and find out I was not given the 5% discount from the coupon I gave them. I am very disappointed overall.
I had an appointment for an oil change at 9 am. At 10:30 you hadn’t even started. You finished at 11:30 and made me late for work. If you weren’t going to get to my car until 11 you shouldn’t have set my appointment for 9.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (956) 242-0832 to discuss your concerns, as your satisfaction is of utmost importance to us.