Customer Reviews

Great experience at Service dept

excellent service

I gave the 1 star rating because the 3 items that I asked for were completed, however, since I've been lied to so many times in the past, I can't even really be positive that the items were completed correctly or even completed at all.. I had an 8am appointment & was quoted a wait time of 1.5 hours. It took 2.5 hours & I was never followed up with, to let me know it would be longer. As I was paying the cashier, the service technician approached me & asked that I give him a "completely satisfied" for all questions on a 24 question survey, if I received one. He said that if I did that, he'd pay for my next oil change. I told him that I didn't know whether or not I'd be using them for my next oil change & didn't feel comfortable lying in exchange for his bribe. The only reason I continue to use this dealership, is because they're the LEAST shady people in town, which isn't saying much. They previously broke an aftermarket headlight ballast on my vehicle & claim to have put an all new ballast (on both sides), along with 2 new headlights. Now, the passenger side headlights only work intermittently. They refuse to acknowledge or fix the issue now because they "don't work on aftermarket products", although the were the ones who installed these aftermarket products in my vehicle. Everyone there, especially Rudy, the service manager is shady & untruthful. Sadly, that's common in Mission, TX... Otherwise, I'd never step foot back in this place. I just hope they actually (correctly) completed the oil change & tire rotation that I asked them for!

Good

Friendly and fast service

Awesome experience. Great sales man.

Sales man did great, asked what I wanted and sold me the truck i wanted rather than him selling what he wanted. The best service in the valley. Outstanding!

Great customer service

Great customer service and knowledge of my needs good job Alex leza

Muy buen servicio

Muy buen servicio la gente bien amable

It was easy process to buy the truck I wanted.

They treated Me well and a good deal

Great friend service. Love all the amenities

I was told my oil change and inspection would take 1 1/2 to 2 hours. It took over 3. Jessica, who was genuinely concerned at the time it took, had to fetch the car from the maintenance area herself. Who knows how long it actually took? I was also told a shuttle would be available to take me home and then pick me up when it was done. I waited over an hour for the shuttle, and then decided to just wait for the vehicle to be finished. What's the point? The front desk personnel are very professional and courteous, but there seems to be a disconnect with the personnel actually performing the maintenance, and then coordination with the shuttle service. Maybe I was expecting too much, or the length it took to perform the actual work fell into an odd time frame. I like the dealership and feel my vehicle is in competent hands, but more realism in wait times would be appreciated.

It was a great one! They did a great job and staff was very nice!

Art needs to get a raise ASAP!!!

very courteous and very attentive

Total ripoff!

Service department was great/Chyna was very attentive and helpful as well as the driver that dropped/picked me up