Customer Reviews

Awesome

Great

I had a 1:00 appointment. When I got there, they said the lady who was going to take care of me was at lunch and would return in 5-10 minutes. She got there almost an hour later, however during that time, there were three other men who did not attend me. I drove in from Harlingen on my day off only to be waiting for what ended up being two hours. I felt it was inconvenient and extremely unprofessional.

What I did not like was that an appointment is needed for an oil change. To me it should be on a first come first serve basis, or walk ins. Another thing is that the customer representative that makes the appointment is the one that should take care of you. It's just an oil change not a doctors visit, hello!! I found that wrong because the person that helped me with the appointment over the phone was out to lunch therefore I had to wait for another customer service represantive to help me. Other than that unpleasant experience the timely matter for the oil change was good.

We were glad they had the time for our car, they were able to repair the nail in the tire and we were on our way in an hour

Courteous and prompt

A friend of ours that's the manager at Burt Ogden KIA Joseph Casas recomend us to try the Chevrolet Dealership when I was ready to purchase a new Vehicle. We live in Donna, TX and a bad experience at Weslaco Payne dealership when we purchased our 2010 Traverse. So we made the drive to Mission and I am highly surprised with the customer service that the through our the dealership. The salesman Alejandro exemplifies what I see that salesman should be; he was attentive but not overbearing, knowledge but truthful when he did not know yet still found the answer, realistic with the financial payments but not condescending, and was the same through our the sale from start and even after it had concluded. Omar the contract specialist was meticulous and fast unlike Payne where had redo forms and come back for missed signatures. The young I forgot to get his name (I believe his name was Chris) since my girlfriend and I overwhelmed him with questions over the electronics on the truck and OnStar, didn't skip a beat in answering them (even some that we asked twice). He stayed until we had asked everything we could think off, even offered some information that we didn't think to ask and answered questions that followed. Over all I enjoyed my experience at Burt Ogden. To think, that once we decided to go look around for a new vehicle and made a list of the dealerships that carried what we had an idea what we wanted. That on a recommendation for our first stop, we actually find what we wanted. I thought this purchase was supposed take a month search and ended being a single day event. Thank you all for helping us out and we definitely will be back on our next purchases plus include you all on any recommendations into the future.

Gracias tienen excelente servicio

Good service

Great customer surivce provided by every single team member.

very courteous and friendly staff

The sales rep. Treated me and my family great and was always worried about us not the sale 👍

Great experience in and out service would definitely recommend and parts department it’s top notch

really liked the salesman and the service we got. I think we got a great deal.

Very friendly and courteous in knowing that you need your car right away. Great service Dept. Thank you, Joe, again

Pete Lopez very helpful

Pete Lopez was fast and to the point on making the trade in/buying experience quick and without hassle.

Took less time than estimate. Very thorough

Very Good Service.

Good service